What topics would you like to see more of in MotorHome? Travel articles? Maintenance and DIY? Coach reviews? Or something else? That’s the question we asked in the January issue, and here are just some of the many responses we received.
First of all, as a widower, I worked three jobs to put three of my kids through college, then got a loan to buy my used 1995 Monaco Windsor. Just because someone is driving a diesel pusher does not necessarily mean they can likely have professionals perform all their maintenance work. I personally like to perform the things that I can do. It’s hard work, but I enjoy doing it. Examples are re-coating the rubber roof (twice), greasing, changing oil and oil filter and changing fuel filters. I leave more heavy-duty stuff like valve adjustment to the professionals. Anything to do with electrical systems or propane related, I leave to them as well. It is still nice to see articles on maintenance and DIY even though the heavy-duty mechanical, electrical, etc., is beyond my capability. But, what I glean from them gives me an idea of what is required of the professionals when they work on a unit. I very much enjoy the travel articles. Coach reviews are nice to see what the new models are all about, even though I could never afford to buy a new one. Everything else in MotorHome is fine with me just the way it is. Finally, there is a passion called tinkering. Just like some of my friends spend much of their time tinkering on their classic cars, I can’t say it’s a guy thing as there are women tinkerers as well (my daughter is one). But the love of one’s recreational vehicle, especially a motorhome, pretty much dictates that you are always doing some kind of maintenance or enhancement to make it a better home-away-from-home.
Charles Giblon | Tallahassee, Florida
I’ve been an avid reader of MotorHome for many years. I wait for it to show up monthly so I can enjoy reading it, sometimes more than once, from cover to cover. I drive a 2012 43-foot Newmar Mountain Aire with a tag axle, which is my third Class A, but I still have a brick and mortar home in South Florida.
When I read your magazine I enjoy the entire content. The travel articles are wonderful as they allow my wife and me to plan future trips to many of your showcased destinations. I also enjoy your “How-to” and modification articles.
As I see it, many new RVers are getting younger with families, and a large group of us are very handy with tools and mechanics having learned from the greatest generation, our fathers. In fact for me I remove many of the how to articles and store them in a binder in my office or in my home for future reference. I do not feel that the suggestion made by Mr. Smith in his letter, to offer less “How-to” articles, is of value.
You folks at do a great job balancing the type of articles and content of your monthly publication. We, out here on the road, enjoy and appreciate all your articles. Keep up the great work and thank you for all the information you continually share with us.
L. Schwartz | Parkland, Florida
Know Your Role
Regarding the letter from Mr. Smith on less “How-to,” with all due respect, the magazine title is MotorHome, not Travel. I am sure there are many readers who enjoy the technical articles and other items about design, safety and interior layout, etc. As an owner of a diesel pusher, I take umbrage to the comment that ALL owners of a Spartan or Freightliner chassis have no desire to work on their units. I like to at least be knowledgeable enough to carry on a conversation about how to repair them rather than just “trust the dealer” to know what you need. Yes, I can afford my DP but I don’t choose to throw money away for items I can easily maintain. As far as travel goes, there are many excellent magazines that that cover nothing but travel. Please keep the technical columns and coach reviews and the like coming!
Rob Burnett | Edgewood, New Mexico
I have subscribed to your magazine for six years because I like the mix of articles presented. I especially like the DIY articles and the technical Q&A, and if this content should be reduced or eliminated I would not be happy. I would like to point out that I am 70 years old, own a diesel pusher and I choose to perform as much of my own maintenance as possible. Your articles have provided insight for these activities, usually by providing useful input when I “DIY” a task. Other times an article convinced me to have a professional perform the job, but I was still educated as to what needed to be done. As examples, some months ago an article on how to change the air filter told me everything I needed to know to do the job. Other articles I have found useful involve installing accessories such as tank monitors and suspension and steering upgrades. I recently enjoyed the technical article on the Freightliner chassis.
I have learned that having motorhome service performed professionally can be a time consuming affair. A hands-on owner will be familiar with the technical aspects of his coach and can often fix problems and not spend unnecessary time waiting for service. The technical articles in MotorHome are invaluable in this regard and help me spend my precious time on fun trips in a well-maintained coach.
L. Peavy | Birmingham, Alabama
Reader Glenn Smith’s letter requesting more “Where-to” and fewer “How-to” articles is an interesting perspective. But not mine. Some destination articles are fine. But frankly, there are plenty of other sources for finding travel destinations. I look to MotorHome for new model information, technical advice and shared ownership experiences.
RVs require a continuum of care. I bought a new 2005 Four Winds 28A, Class C coach. When my friends comment that they’d love to own an RV my universal response is always, “if you aren’t a bit of a handyman with at least some minor plumbing, electric, carpentry and mechanical experience, expect to write a lot of checks to someone.”
Even if I owned a high-end coach, I’d bet the majority of your readers are like me, not ready to pay someone to do what I am perfectly capable of doing for myself at my home. Self-repair is extraordinarily satisfying.
Here is a list of things I recall completing on my aging coach.
- Annual winterization and de-winterization.
- All oil changes and lubes.
- Routine generator maintenance, oil, spark plugs and air cleaner.
- Replaced generator exhaust pipe.
- Replaced bent and damaged ladder and rear bumper.
- Remove and replaced FanTastic ceiling fan.
- Added all-weather covers to 3 ceiling vents.
- Replaced oven thermocouple.
- Replaced refrigerator gas solenoid.
- Repaired hot water heater ignition.
- Replaced main entry keyed door latch.
- Converted all interior lighting to LED.
- Replaced engine and coach batteries.
- Replaced heater speed control resistor.
- Restrung several day-night shades.
- Replaced several storage hatch latches.
- Replaced a faulty GFI outlet.
- Replaced smoke and other detectors.
- Replaced fresh water drain cock.
While I may not be ready to tear off and replace my aging rubber roof, I’m tempted.
Please don’t reduce the number of tech and how-to articles in MotorHome.
Tom Messmer | Blue Bell, Pennsylvania
Â Lack of Professionalism
I could not disagree more with the comments from a reader in the January issue. I am 71 years old and have had numerous experiences with service at automobile dealerships. For the most part, they were positive experiences. Having said that, nothing prepared me for the poor service I would experience in getting my RV serviced during the past two years that I have owned it. I purchased it new at a very well-known national chain and had it serviced several times by two of their dealerships. In my opinion, their service technicians are incompetent, their service writers are condescending and their service managers are not helpful in resolving issues.
If I could find a dealer that I could trust, I would be happy to take it there for service. It is because of the poor service provided by dealers that I prefer to do the maintenance myself. Their service employees are “professional” only in the sense that they are getting paid.
Please provide More “How-to.”
Joe Jama | Camp Hill, Pennsylvania
Don’t Get Taken
I subscribe to MotorHome for information on motorhomes, not travel information. I am 67 years old and have done all my own maintenance on my vehicles for more than 50 years; this includes my Discovery diesel pusher, only having the valves adjusted by Caterpillar. I enjoy doing this work and will continue to do so. There’s no way I would trust anyone else to do work on my coach as I have seen other motorhomers really get “taken” by less-than-reputable shops. The sad fact is that it is incredibly hard to find an experienced and honest repair facility.
I would like to see more road tests with more thorough information as in engine torque and horsepower ratings, etc., and keep the technical articles coming. If I wanted a travel magazine I would subscribe to it, not “MotorHome”.
Gary Thompson | Pahrump, Nevada
From a Distance
I live in a rural area that’s a four-hour drive (one way) from the dealership where we bought our motorhome. Therefore, I do most of the improvements and maintenance myself and I want to learn as much as I can about motorhome-specific issues. In your magazine, I look forward to the DIY and problem articles each month. A lot of this information is not easily found elsewhere. On the other hand, there are many alternative sources of traveling information that are easy to access. Please do not cut back on your maintenance and DIY articles.
Barry Thompson | Via email
Prevention is Key
I respectfully disagree with Mr Smith’s comments. We don’t have an expensive diesel pusher, and often do crawl under our motorhome. Also, we like to travel to remote places where we can’t always get RV service (just finished 3 month trip around Mexico). We always learn something from your “How-to” articles, which are useful and save us money or headaches. For example, the article on windshield wipers was timely. We were wondering what we needed to do as ours were no longer working well. Now we know what to look for and also how to keep them functioning longer. Thank you and please keep the good information coming. We are still learning and your magazine is a good resource. More preventative maintenance articles are our vote.
Cindy and Randy Fowler | Charleston, South Carolina
Tell a Friend
I would like to take exception to Glen Smith’s letter. I don’t think he realizes how many MotorHome readers purchase used RVs and don’t have the luxury of ever purchasing a new motorhome.
I’ve been a “MotorHome” reader for 9 years. I’m a 100-percent disabled combat veteran, and cannot lift anything over 40 pounds. My wife and I started enjoying the RV lifestyle in 2009 with a used Fleetwood Southwind 34′. We had it for 5 years and every year had to make repairs to the tune of $1,000. At that point we were traveling every year for at least 3 months. WThe repairs were items like rebuilding the suspension, new shock absorbers, a water pump, etc. Things I could not do myself even though I possess the mechanical aptitude to do them. However your articles on performing maintenance on water heaters, slideout gaskets and mechanisms, etc., allowed me to save a lot of money to do them myself. Your “How-To” articles have been an invaluable source of information to us, and have allowed us to save thousands on yearly maintenance, which eventually goes into the gas tank.
In 2013 we purchased a used 2005 Damon Challenger with two slides, one in the living area and one in the bedroom. I’ve done many things to improve the livability of this unit for us. However when the motor in the forward A/C unit started to fail, I removed the part and went to an industrial supply house and purchased a replacement. We are planning to add “Black Gold” electrically heated flooring under vinyl plank in the living area and I will do the install. I found out about this product in your magazine.
I’ve been so happy with your publication that I’ve since purchased gift subscriptions for two of our friends.
Stephen and Debbie Brown | Fridley, Minnesota
Â Get Your Money’s Worth
I love that you do articles on how to maintain and repair things; it’s one of the reasons I get the magazine. I am a DIYer and I like doing some maintenance and repairs. I like learning how to do it and not have other people do things that most of the time are done quickly and have to be returned for another repair. I may be an RVer and have a motorhome, but sometimes I can’t justify paying $175 an hour to do something I can do, and most RV shops use a pay scale that is much more than that. I think you need a balance of both maintenance repairs and places to learn about and go to. Thank you for having a great magazine well worth getting every month.
Henry Hoffman | Via email
Half the Fun
As newer owners of a Thor Ace 27.2, we have chosen our motorhome for the next several years. Therefore, several pages devoted to new RVs is not what we’d like to see for our subscription. Maintenance DIY is always good but, maybe your revenue might drop if you don’t show many new RVs. We do understand.
As we’re ready to hit the road for several days to several weeks from home our home base in Tennessee, we’d like to see suggestions on nice camping stops (from free to expensive) that will accept our shorty 28-foot motorhome, and things to stop and see along a drive to a major destination.
These are just our comments, but I’m sure some others are thinking like us. We enjoy your magazine and like the calendar showing where the RV shows are.
Joe Kinsey and Pam Gouker | Byrdstown, Tennessee
Reliable Dealers Only
I, too, have noticed the subtle change to becoming more of a DYIer on motorhomes as well. I am 73 years old and I am not a mechanic/plumber/electrician, and have no desire to be one. I have two dealers that I trust to do the necessary repairs to our unit. One dealer is good at certain things and the other dealer is good at the other things. I am happy with their service to our unit. We read the magazine to find interesting places to go and things to see on our trips and save those articles that are of interest to us for our trip-planning folder. We also appreciate the Quick Tips, and have utilized a couple of them in our unit. The letters are interesting to read about the problems experienced and your responses to them. How to repair a $100,000 unit is not of interest to us.
Allan Colgan | Columbus, Ohio
Nuts & Bolts
I think you have the right mix of articles between travel, maintenance and DIY, reviews. Although one reader’s letter suggested that articles on coach maintenance that most owners wouldn’t do themselves are not needed, I think they are useful.
From my experience, many RV owners are technically oriented and into the nuts and bolts of their RV. Seeing the big picture of some higher-level maintenance jobs helps us better understand the workings of our rig as well as gives us pointers on what to check on when we do hire out the work to a shop.
Thanks for a great magazine and RV resource.
Bill Anderson | Bluffton, South Carolina
I think you do a good job of balance with your articles, despite Glenn Smith’s assertion. That said, I think the recent “How-To” article showing a suspension upgrade was a bit much.
Here are some How-To’s I’d like to see … i.e., things that the average handy person can do:
- How to replace the in-dash radio on a 2004 E-450 with one that integrates with the existing wires and that allows radio to be heard in coach or through the driver’s iPod.
- How to install heat-reflective materials, with specific material and fastener recommendations for the passenger seat on the E-450 chassis.
- How to add an electric outlet in bedroom (12-volt or 120-volt). What does it look like behind those walls?
- How to install the 3245 Surge Guard I bought three years ago that is still in a box.
- How to replace that space-grabbing dinette with a table and chairs (including how to strap them down for travel.
- How to add the ability to strap things to the walls for travel.
- How to remove those blasted valances (and replace day/night shades with roller shades).
- How to upgrade the 12-volt to 120-volt converter, with recommendations on how to pick one.
- How to pick the right buffer pads and compound to clean up a faded exterior; something proven to work so I don’t have to guess what to buy.
- How to replace carpet when there is a slide involved, with detailed photos on the areas affected by the actual slide.
I’m sure the above can be found places like www.RV.net but, hey, you asked (and I’ve not found any articles on replacing the in-dash radio)!
As far as travel opportunities, I’d like them to maybe expound on why this is a good place to go with an RV and how to get around with or without a toad … are there good bike trails? How about local buses?
And, lastly, how to find RV parks that do NOT allow dogs.
You all do a great job. I love getting MotorHome each month!
Allan 2004 Itasca Class C/Wrangler Toad | Via email
Use It or Lose It
My husband and I love the “How-to’s” in MotorHome. Unlike Mr. Smith, we have yet to find a reliable dealer or service center in northern Utah. We have taken our 2009 Coachmen to all three of the major dealers in the area, and found problems with their service. Most often it has to do with how long it takes to get in for problems. So for us the solution has often come down to what we can do personally to get something addressed in a timely manner. We would much rather be using our coach than leaving it at a dealer for unknown amount of time. Your “How-to’s” often give us a much better idea of what it takes to fix something or whether it’s worth having someone else fix it for us. We have been avid readers since 2007 and sincerely hope you keep giving us how to info. We use our coach at least 7 months of the year for trips, so it’s important to us to keep it in tip top shape.
Rose and Michael King | Clinton, Utah
Doers & Check Writers
Gotta say I find Glenn Scott’s letter somewhat insulting. There have always been doers and check writers, and he’s obviously always been the latter. As a lifelong “do-it-yourselfer,” I choose to do my own work. On my home, my cars, my motorcycles, my boat and jet ski, and yup, I work on my motorhome. I believe I will do a better job than anyone I could pay, I’m certain I care more, and yes I enjoy it.
My next projects will be repairing some slide floor rot and replacing carpet with hardwood flooring in our 2008 Monaco.
Jim Mellema | Dandridge, Tennessee
I beg to differ with Mr. Smith very strongly. One of the main reasons I still subscribe to MotorHome is in fact the “How-to” articles. I have been working on my own stuff since about 1953, and I see no particular reason to stop now. I have worked in dealerships and know full well better than to trust anyone in a dealership for anything, be it salesman, mechanic or owner. Nowadays their objective is to grab as much money out of your pocket as they possibly can, in any manner they can. Articles in your own pages detail the nightmares dealers can cause.
As far as Class A owners not doing their own work? Nonsense. On my used, 12-year-old Freightliner-based Class A I found that the dealer had never bothered to change out the air desiccant canister. The one on mine was original. A 3-year life part. I did it. Not easy but certainly satisfying. Changing my own oil is cheaper and I know exactly what oil I’m getting, I see how the old oil looks, and have the perfect opportunity to personally inspect underneath, including slack adjusters! How many air brake owners know what a slack adjuster is, let alone the importance of frequent, if not daily inspection? (There’s a great How-To article right there!) Dealer oil comes out of a big drum, one size fits all.Â The top of the drum is loaded with oil dribbled out of the pump, with filth and shop dust mixed in and drained back into the drum. Do you believe the dealer is buying top-quality brand-name oil of the right specification for your engine??
I see “How-to’s” as basic education. I may not do the job shown, but I certainly will file the knowledge gained away should the need arise. Having seen what I’m getting into on a job beforehand makes the job infinitely easier to both plan and execute. For the less mechanically insistent of us, the articles provide owners a better insight into what a job entails, therefore making it less likely for them to be taken in by an unscrupulous dealer. Knowledge is Power!
Your mix of articles is just fine with me the way it is.
Sam Lust | Forked River, New Jersey
Even More Tech
I can agree with Glenn Scott to some degree about maintaining a diesel pusher. But many of us RVers have gas motorhomes, and there are other issues that can occur besides engine and drivetrain problems. It is a knowledge of these and the other criteria that a knowledge of your motorhome can be of great benefit.
I appreciate the balance of travel to Tech issues in MotorHome magazine. I would prefer more tech, by the way. Such articles have helped me learn more about my motorhome. I have had to apply some of these issues at times, when service was far away.
I assume there are RV travel magazines out here somewhere for those who do not wish to perform any type maintenance on their RV.
Keep up the good work, MotorHome Magazine.
Steve Garrett | Conway, Arkansas
50 Years Means Something
My wife and I enjoy the motorhome reviews and the maintenance articles the best. Most RVers we know like to tinker and enjoy maintaining their rigs and fixing minor things that we are capable of repairing. Also a lot of people cannot afford to take their RV in to a shop every time something needs a little attention. We also enjoy your helpful hints. If not for these RVer DIY sections (hence, MotorHome magazine) we probably would not subscribe as we don’t have much interest in a travel magazine. I think you have a very good mix of travel destinations. If people are interested in that maybe they should order a travel magazine. I think you are doing a good job just the way it is. Leave your format alone. And Happy 50th Anniversary. You must be doing it right.
Marvin and Karen Hansen | Cascade Locks, Oregon
Good, Better, Best
I think you already have a mix of these topics. However, I would like to see increased focus to ensure a ‘more usable’ magazine across the sections. For example, in the area of travel and destinations, you could have a single section divided by regions of the country. For each region; you could highlight a destination (like you already do) but ensure each attraction description keeps the RV focus (parking, recommendations on places to stay and eat). For the DIY and maintenance single section, I would just request that the articles be as user-friendly (i.e. good photos, easy-to-follow descriptions) and pertinent to most RVers as possible. If I can do something to keep it out of the two-month RV service department visit, that’s more money I have to spend on other things and more time to spend RVing. You might divide the section into things to buy or request of your dealer and self-maintenance/DIY items. Finally, while I realize the need for advertising, please to your best to ensure product reviews are unbiased and conducted by real RVers. You could have this in a product review or marketplace section of the magazine.
I think you have a very good magazine. However, I’d like to see it become even greater!
Kevin Sievers | Sterling, Virginia
Keep ‘Em Coming
I just had to respond to the letter to P.O. Box from Glenn Smith in the January 2018 issue. He could not understand the in-depth maintenance articles featured in your magazine. I have been motorhoming for almost 20 years and have had Class C’s, Class B’s and Class A’s, gas and diesel and a fifth-wheel. I have not talked to many, if any, owners who were anxious about sending their RV to a dealer or any repair facility. Most everyone I have talked to over the years, even those with extremely high-end coaches, are interested in making every repair possible on their own. If you read Tech Savvy and Coach and Powertrain sections each month you will see that in some cases owners want to know if they can perform repairs that are well above the level of some experienced technicians much less DIYers. I have some friends who you would think someone was trying to take away their manhood when they have to send their coach to a dealer or repair shop.
So as you may have guessed, my feeling on technical articles is “Keep them coming.”
O.M. Butch Jones | Titusville, Florida
I read the Less How-to letter in the January issue and felt that I should respond. I am the owner/operator of a Tiffin Phaeton with aÂ Freightliner chassis diesel pusher, which I believe makes me part of the group of readers Mr. Smith was referring to. While I understand that we all have opinions, I also understand that all of our opinions do not necessarily align with each other’s. In this case my opinion and Mr. Smith’s are close to 180 degrees out of phase. First of all, all of us do not buy our motorhomes from dealers with trusted service centers as is suggested. Even if that were the case we are not always near the said dealer if we travel very much. Secondly, many of us have a vested interest in our motorhomes and take pride in being able to maintain and repair them, at least in part. Since I am only 75 years young, my opinions and thoughts could change when I get older. As for now, the articles featuring repairs are not only very interesting, they allow an owner to decide if he or she would be interested or capable of such a project. Even if an owner isn’t able to make such repairs, or maintenance procedures, it gives him or her the necessary information as to what to expect when taking it to a service center for action. Even though I can agree with Mr. Smith that all articles in this magazine or any other for that matter do not interest me, that doesn’t mean I am going to sit down and criticize the editor of the magazine for including them. One should try to understand that these magazines are printed for a wide range of readers with varied interests and that it is very difficult to please every reader all of the time. At least for me, most of the subjects included in the magazine meet or exceed my expectations.
Al Higgs | Richfield, Utah
I am very happy that Mr. Smith has the financial wherewithal to be able to always take his Class A to a shop whenever it requires maintenance. But for a number of us, either because we are less fortunate, or, heaven forbid, we enjoy working on our own units, we really enjoy all the how-to articles you provide. Please keep them coming!
Love your magazine!
Rocky Stout | Tampa, FloridaÂ
In response to the letter wanting more where to, and less “How to,” I disagree. I see nothing wrong with having all the maintenance done at the dealer, but I prefer to do my own, and the helpful tips are appreciated. If all you want is a travelogue there are many other venues catering to that. I subscribe because of the variety of RV related subjects, including maintenance issues, new coaches, places to visit and warranty issues. I feel this is a pretty well-rounded magazine, and would hate to see it lose its broad coverage of all things RV related. Thanks for the soapbox.
Bob Beaudet | Port Orange, FloridaÂ
Why & How, Not Where
I very much like the balance that you currently have, with some travel, some DIY and some maintenance. I like the articles that deal with the workings of various motorhomes in that even though I may not do some of the repairs myself, I can achieve a greater understanding of how the RV is manufactured, operates, and therefore the types of repairs needed when things do go wrong. The reviews on new RVs are also much appreciated–even though I probably will never be able to afford many of them! Keep up the good work, please!
Doug Crookshanks | Brandon, Manitoba, Canada
We Can All Get Along
I like both types of articles; I do as much maintenance as I can. Even if I can’t, it lets me know what is involved. Also like travel articles, have been in every state and going back and seeing things we missed first time.
Mickey Woods | Bentonville, Arkansas
Where To, Buddy?
I just received the January issue and read the letter about wishing there were more “where to” and less “How-to.” Some simple repairs and ideas from readers I have used but mainly we look for places to go. I would double to this person’s response and would suggest having several “where to’s” one based on the West Coast, one based on mid-America and another for the East Coast. Especially this time of year, when we in the Northeast spend our winter evenings plotting out our spring summer and fall adventures. Hope you take this suggestion seriously.
Alan Ferguson | Peabody, Massachusetts
More Savings, More Travel
I like the current mixture of articles in your magazine. As a guy in his 40s who owns a used Class A diesel, I try to do as much maintenance on my RV as possible. The more money I save on that, the more I can travel.
Scott Johnson | Via email
Bring Back Postcards From the Road
Per your question on what readers would like to see more of in your magazine. I’d like to see:
- Articles on unique motorhomes or new designs; i.e. the new Canyon Star patio design
- Follow-up articles on owners from the Classic Ride series
- Articles on people who have built their own or enhanced motorhomes
- Areas to travel with “activities,” i.e. mountain biking, road biking, hiking, boating, motor cycle riding, etc.
- Unique, or best-of-the-best, RV parks
- PLUS, please bring back your last page with a readers picture of their motorhome taken on their travels
Thanks for asking.
Mark | Via email
I would like to see more articles on interesting routes to travel; interesting places and nice campgrounds. Thank you.
Bill Roberts | Argyle, New York
I have a diesel Winnebago Tour and do some maintenance myself. I could afford to pay, but like to do some basic things so I am familiar with the engine and components so hopefully I don’t get ripped off in a repair at an unfamiliar shop.
In order of preference with favorite topic #1:
- Travel articles about unique sites for a location.
- DIY to improve RV comfort or living.
- RV technology: Wi-Fi, satellite, security systems, stereo, TPMS, toad braking, toad monitoring.
- Other RV topics.
- Last, RV reviews; they all are too “soft.” They are advertising, not reviews. Have the manufacturers paid and call them what they are: Longer technical advertising.
Chris Oehlerking | Via email
A Higher Purpose
I love to see the DIY articles on upgrades, maintenance and repairs. My family and I travel a lot for a ministry (5 children and us in a 36-foot diesel pusher) and for us it’s not all about fun and adventure but about the mission. Being a non-profit, we can’t afford a whole lot for the RV and stuff that I can’t do myself sometimes just doesn’t get done. So I really appreciate these articles. Please keep them coming. Thanks!
Michael Stoltzfus | Via email
Speak For Yourself
In response to Glenn Smith’s letter, I’d like to point out to him that not everyone who reads the magazine can afford to purchase a diesel pusher or to pay a professional to do all the maintenance on their RV. All he needs to do is check out the monthly article on “The Classic Ride.” Also, there are those who own RVs who prefer to do some of the maintenance themselves, even if they can afford to pay someone else to do it because they enjoy the hands-on experience.Â So for him to say, “I think that the majority of your readers would like to see more feature articles on places worth visiting … ” he is speaking for himself for how would he know what the majority prefers. Personally, I think you do a great job of providing a balance and cater to those in both camps. If Mr. Smith doesn’t like the “How-to” articles there are a lot of travel blogs, etc., where he can find all the “where to articles” he likes, but please don’t speak for those of us who enjoy the “How-to” articles.
David Raum | Dayton, Ohio
I strongly disagree with Glen Smith. I purchased a 16-year-old motorhome due to cost. It has needed some repairs due to sitting for years. The repairs have included replacing the toilet, water pump and water heater. Keep the repair articles coming please.
Paul Andrews | Via email
Driven to Respond
I normally do not respond to magazine articles, but the recent comments that most readers do not want information on doing repairs or troubleshooting, upset me. I do not believe most readers have their services all done at a professional service center. The commenter believes that most of your readers drive high-end motorhomes and don’t want advice that can same them money by DIY. I would much rather do those services that I can, not paying $100-plus labor rates. I do enjoy the places to visit articles very much. If this becomes a travelogue magazine I will have to end my subscription.
David Handler | Via email
A Penny Saved …
I totally disagree with Glenn Smith’s comments regarding less “How-to” and more travel. For me it is one of the best features in your magazine. I can’t even count the number of tips I have received by reading these articles on how to repair/improve my ride. I have owned everything from a pop-up to travel trailers, fifth-wheels, Class B, Class A gas, and diesel pushers. My current rig is a 26-foot 2015 Ford Class C. As I’ve gotten older (turned 74 on Christmas Day) we don’t make as many long trips as we use to do, so downsizing made sense.
I have received a lot of valuable information that has helped me make repairs on my different units or simple improvements that I was clueless about until reading it in your mag. I’ve been able to save many dollars with these tips. Granted, when you’re riding around in a $300,000-400,000 unit these articles won’t mean much to you, but to the rest of us they can be very important. I really appreciate any article that will save me a buck or two, then I can buy a little bit more fuel and go on down the road. I’ve traveled to every state but Maine and plan one last long trip to see its wonders soon. Keep up the good work, and keep those “How-to” articles coming.
Joe Harkins | Jerome, Idaho
I believe the balance on articles between high- and low-end motorhomes, user and business installed options and repairs, destinations and RV parks is very well done and balanced. I do like the travel articles involving interesting stops and quick views while driving by. These could be 1/4 to 1/2-page items and do not need to go deep into the area but just hit the highlights. Other than this one hint I think the magazine is great.
Dale Noel | Via email
Let It Be
I disagree with Glen Smith on this subject. I have a Class A motorhome. I can afford it. I’m 67 years young and still love doing my own maintenance. If you read any of the RV forums you will see that a lot of people do. I think your magazine has a perfect balance of DIY, travel, maintenance and everything else. Please don’t change a thing; you’re doing a great job.
Jerome Palmer | Via email
First, let me say that I have not noticed a “pronounced shift” to major repairs. Maybe so, but what is appealing about MotorHome is the balance of articles. My wife and I are recreational RVers; we still work and don’t travel far. But we’re still very interested in travel logs of areas within several hundred miles. Yes, I did just recently spend thousands of dollars on suspension work – couldn’t begin to do it myself. But I do what I can to save a few bucks when I can. So the how-to’s are very helpful. I have two indexed loose-leaf binders, compliments of MotorHome, full of helpful directions and help. Please continue to meet ALL the needs of your readers. Really appreciate the magazine!
Pat Weber | Palmer, Pennsylvania
I have to agree with the letter that states that at this point in many readers’ lives they would rather take the motorhome to a trusted shop and have them work on it and probably should.
We built our second motorhome from a gutted bloodmobile and knew every wire, system, joint and operation on it. That was over 25 years ago and two motorhome ago. Our 2017 new diesel pusher is so filled with electronics and hidden plumbing that I wouldn’t know where to start or even want to.
I skip over the maintenance DIY articles. If I ever needed in-depth repair info I can research online or actually read a manual. Those articles do take up valuable space.
Would like places to visit, newest gadgets, expended tech tips, simple how-to’s, (how to get your mail on the road, how to full-time, how to survive a cold snap, how to expand your cellphone or Wi-Fi reach), info on boondocking and alternate camping and perhaps featured campgrounds, both public and private.
As the information highway has grown to include much more social content, and people now tend to look to others for reviews, advice and info, it would be great to include more unbiased first-person comments.
Nanci Dixon | Via email
Your January question asked what we would like to see in MotorHome. While I like to read articles on travel, I can find these in other travel magazines. MotorHome should have articles of how to do maintenance and improvements. The RV is a big investment and owners are proud to do improvements themselves. Travel articles should include suggestions of how to find boondocking sites and how to be self-sufficient without expensive campground fees.
Jim Mekeel | Via email
If It Ain’t Broke …
First of all I would like to congratulate Hugh Murphy Jr. for still being on the road at the age of 88. I’m now 73 and, while not real old, I’m getting up there. I’ve been wondering how long I’ll be able to enjoy the RV lifestyle and when I learn of people like Mr. Murphy it gives me reason to believe I’ll be driving my Tiffin Phaeton down the road for years to come.
I’m with Mr. Smith in that I prefer the “where to” articles but I realize there are many people who love to work on their rigs and the “How-to” articles are very interesting to them. I say keep the magazine like it is.
Don Moffet | North Carolina
To Each His Own
Everyone is entitled to their own opinion. I completely disagree with Mr. Smith’s letter. We are not all rich, just regular people doing what we love with what we can afford. Your magazine already provides trip planners and reviews of places to go.
I am glad that he found a dealer he can trust. However I am not prepared to pay $65 an hour for something I can do myself. Please keep the “How-to’s” coming!
Edward Reilly | Via email
Travel Articles = Wasted Space
What topics would I like to see more of in your monthly publication?
I think the industry benefits from scrutiny and informed customers. I like your reviews of new motorhomes. I especially like that you publish the realistic cargo capacity. I think you should do more measurements of the new vehicles. How loud (use a meter and report dBs) is the cab at 70 mph? How loud is the generator (inside and out)? How loud is the air conditioner (on low fan, on low cool, on high cool). Acceleration on the level and hills is also worthy of reporting. Tire size and manufacturerÂ are important. I hope we never go to the low profile tires that are all the stupid craze in the autoÂ industry.
I recently purchased a Winnebago Fuse 23 A 2017. The AirXcel A/C ran at around 74 dB no matter what it was doing. Normal speech is around 64 dB and I could not hear the TV or my wife speak. I replaced it with an Air Commander, which runs at 64 db on high cool. 10 dBs less is 8 times quieter!!! Why didn’t I know that before I purchased? Why did Winnebago spec this beast out? This vehicle had no spare tire and Hankook tires with a max pressure of 70 psi, but recommended pressure of 67 (too close for my tastes). First chance I get I will try to replace these with a known brand and more tolerant of accidental over inflation.
I also love the tech savvy column. It is good to see what models and manufacturers have problems and their response.
DIY articles are interesting, but at 80 years old, I am not putting in new windows.
Completely useless are the travel here and see this great stuff. I plan my trips using AAA resources and never read these articles.
Art Adkins | RVing since 1972
We own a diesel pusher on a Freightliner chassis and we do as much maintenance as possible: grease, oil, filters etc. We have updated most of the interior, including replacing the flooring and carpeting. We took out the eating booth and hide-a-bed couch and replaced them with a table and chairs and two recliners. We also moved the TV to a better viewing location. Lights have been replaced with LED lights. MotorHome‘s DIY articles have been most helpful and we hope you will continue with even more articles to help those of us who do work on our motorhomes.
M.J. Kent | Bullhead City, Arizona
Hit the Road
As a new subscriber to this cool magazine and a new RVer, I would love to see more articles on places to go and things to do at said places.
Rob and Marci Peck | Ramona, California
I do not wish to disagree with Mr Smith, however we believe that there are just as many readers who have had and are still having problems finding a dealer that can be trusted for repair and or maintenance service for their rig. Try finding service for your rig when you are out on the road away from where you purchased your rig.
Out on the road, hundreds or more miles away from home, trying to get service near where you are having your problem can some times be a nightmare. The first thing that closest dealer will ask is “Did you purchase your unit from us?” That is because his service bays are full of “his” customers and a normal service schedule will put your service appointment 30 days or more from your call for service. And have you noticed the hourly service rate climbing. Most dealers are charging at least $150 an hour and some are closer to $200 an hour.
Sure we all would like to see articles on where to visit and explore our beautiful country and more of North America and not have to worry about fixes or maintenance. But the reality of the quality of even the new units being pushed out of the manufacturers, the quality of the dealer repairs and even the quality of the new parts being installed has left a bad taste on many of those whom have been affected.
I feel bad for those who do not have any mechanical, electrical or plumbing capabilities and are forced to schedule expensive service calls, while those like myself are prepared to attempt to service our own units when minor or even some major problems come up. Ask those who have driven their rigs up to Alaska, had a problem out in the bush, and were thrilled that they had cut out a DIY article from MotorHome or other RV publications and were able to repair or at least do enough to get back to civilization to get more assistance.
So we would like a mixture of DIY technical articles as well as travel articles to continue to assist the readership on both sides of the coin. I was happy to spend a few hours under my rig to change the oil, filters and do other maintenance routines on my 6-kW generator rather than try to schedule an appointment that fit our trip schedule, pay for even one hour or more of a service rate, and hope the job was completed correctly. I would rather do the work myself, mostly based on DIY articles, and spend the money I saved on more travel trips.
Dick and Sandy | Near Buffalo, New York
As an enthusiastic MotorHome reader, and having enjoyed the motorhome life for over 16 years, we were fortunate enough to acquire a 40’ diesel coach that we really like. One of the things that we appreciate with your magazine is the variety of articles including the “How-to” articles. As we live quite a distance from a dealer it is both helpful, and enjoyable, working on our coach and keeping it in good shape whenever it is practical for us to do so. I have found this to be quite common with other coach owners as well.
So realizing that we all have our opinion, we certainly appreciate your educational, travel and technical articles. Keep up the good work.
David Knowles | Via email
I agree with the letter about doing major work best left to experts. I rarely skip a word in an article in MotorHome Magazine, but I skim these. I don’t have the skill or tools to do that kind of work. While I’m complaining, I also skim articles on towing, etc., that present 10-15 braking systems that are 95% the same as last year. And the “Best Of” articles have the same suppliers that rotate in and out of the top spot. Sorry, not interesting.
I do love travel reports, new RVs and the Classic Ride. I also really appreciate articles that teach me how to service and do minor repairs on my motorhome.
How about a “What if…” series? What if the A/C, refrigerator, etc., quits? Steps to check it out and or temporarily repair them would make issues worth saving. I also would like to see reports on problems and recalls more often. These things seem to get little attention. I do appreciate the magazine and read and reread certain articles. Thanks for a great job.
Don Miller | Leesburg, Florida
RV Travel Channel
I just want to reaffirm Glenn Smith’s letter in your P.O. Box. I would LOVE more articles on interesting and scenic places to visit!! Sure, we have mechanical issues but I’d rather read about all the amazing places to go and experience!
I subscribe to the Travel Channel so I can hear about new places to go but they’re not always suitable for an RV nor is it geared toward RVers. There are shows on TV that show us people shopping for a motorhome but I’d love to see a program that shows us places to go and also informs us about places to stay.
Please read Glenn’s letter again and know that there are lots of us out here that agree with him!
John and Ruth Leeper | Via email
I would like to see more travel articles, articles from readers on problems with RV and warranty claims process. When I was young, articles on repairs were great, but raising three children, we could only afford a Terry travel trailer. I believe most of your readers are confident planners; we own nice coaches and a lot of toys and we have $$$ to travel so if I can afford that $$$$ coach I sure can afford someone else to do the repairs. About 10 years ago I sold my riding lawnmower with all the gadgets, and now I have a yard service take care of my lawn. I’d rather spend my time traveling, just my opinion.
Glenn Cannon | Via email
Filing Away the Fun Future
While “How-to” articles are educational, I agree fewer of us are actually doing our maintenance. I would like to see more travel related articles. I save to the travel articles and file them by state to assist me in planning future travels. Keep ’em coming.
Steve Dangerfield | Via email
Enjoy the Destination, Not the Maintenance
In response to your Question of the Month regarding editorial content, I agree with reader Glenn Smith. I am 65 years old, have the financial wherewithal to purchase a rather substantial motorcoach, so the last thing I expect to have to do is crawl around underneath it making repairs. Perhaps this is necessary on older coaches, but this leads to my two suggestions for your editorial content:
1) I suggest an evaluation of your readership to find the average age of their rigs. I read someplace recently that 2017 is supposed to be a banner year for RV sales with unit sales in excess of 500,000. I don’t track these numbers but my guess is that RV sales have been headed steadily upward since around 2010 when we started coming out of the recession. This means that many of your readers probably have newer rigs and in fact, in light of the current state of the Dow Jones figures, might be looking to trade up. People with newer rigs want to enjoy them and go places, not tinker with the mechanics of them.
2) Use some of your editorial space to address the sorry state of affairs with dealer service in the RV industry. When a newer rig does require repairs or even regular maintenance, the level of service from most dealers that I have seen is abysmal. I’m sure there are a number of reasons for this and it’s not a magazine’s job to figure it all out. Moreover, I realize that RV manufacturers are a main source of your advertising revenue. So why not focus on the positive, rather than the negative, and call-out or maybe provide awards to those dealers or manufacturers who provide exceptional service after the sale. Maybe have two categories … one for dealer/franchised shops and one for independent shops.
Gary and Rachel Ledoux | Palm Springs, California
I felt the need to comment on Glenn Smith’s letter in the January 2018 issue which said he felt the majority of readers would prefer less “How-to” articles. I won’t speak for others as Mr. Smith has but I think your magazine has the perfect blend of travel articles, DIY repairs, and product features. While I know that not every article may appeal to me, I am OK with that because I am sure that there are some that I like which others won’t.
It also needs to be said that I’m sure not every one of your readers is a retired person with a million dollar diesel pusher that they pay someone to maintain. Some of us enjoy maintaining our own rigs to our abilities and take pride in that while also saving some money. As I am sure your magazine is aware, the RV market has been changing for that last decade and more younger people are being introduced to the market. More people are trying to get out there and see things while keeping it affordable to do so. The manufacturers have tapped in on that and are targeting that demographic.
I have been a MotorHome subscriber for many years and wanted to tell you to keep up the great work and please don’t change a thing!
Jeff Spadjinske | Tolland, Connecticut
Money is Irrelevant
Being able to afford to pay others for repairs is irrelevant to the enjoyment found by some in performing maintenance or even understanding the procedures so not to be at the mercy of an unscrupulous repair facility. Your magazine format is just fine. I look forward to your Tech Savvy (Hot Line, Coach and Powertrain), Product Install and maintenance articles and other articles to insure safe and trouble-free travel. I will contact the auto club if I need additional in-depth travel destination information. Keep up the good work!
Bob Oliverius | Traverse City, Michigan
Put in Work
I am a big fan of your “How-To” articles. I do not have the funds to pay the outlandish fees that these so called “trusted dealers” are charging these days. Also, part of the enjoyment of my 2004 Newmar, is doing my own work. I have had my coach since new and have had it to Freightliner only once for a lift pump replacement.
I am happy for Mr. Smith that he has the deep pockets to have all the work done. Because I do not stay at the upper class campgrounds, or resorts, the folks I talk with do the same or wish they could. So please keep up with the articles and there are plenty of ways, other than your magazine to find a place to go.
Don Carroll | North Fort Myers, Florida
Turn Your Own Wrenches
I have to disagree with Mr. Smith about Less “How-to.” I can afford my Class A American Eagle because I turn my own wrenches! Please keep the how to articles; I for one thoroughly enjoy them. Thank you.
Bob Smyth | Bybee, Tennessee
I would like more of places to travel and camping road tips. How people began their journey and what they do while on the road. What tips other campers might find useful. I would like to see an article on Diesel vs. Gas. I am thinking about upgrading to a 38 footer. I have read that a person should consider a diesel if going 38 or a 40 feet.
Gerald Parker | Via email
I disagree with Mr. Smith. We bought a 2003 U320 40-foot Foretravel two years ago. We cannot afford a new Foretravel. I will do as much of my own maintenance and repair as possible. I would not be able to own the motorhome if I had to take it into a shop for every repair or oil change. I expect many others are in the same situation as me. Therefore I like to see the repair articles and do search them out when a new magazine comes.
Ed Wittleder | Via email
Places, People & Pets
I would like to see more travel articles (especially locations east of the Mississippi River), Escapes, Crossroads, Tech Savvy, Quick Tips, snowbird resorts, letters from readers, phone apps for RVers, and articles about RV parks either federal, state or private. I think everyone is looking for nice RV parks, especially if it is beautiful or has full hookups, because so many are not so great.
I would like to see less of DIY for complicated projects, coach reviews, and The Classic Ride motorhome renovations.
I would like to see short stories and photos of people who travel with dogs and/or cats. Lots of RV people travel with dogs and the little ones are so cute.
Thank you for asking this question and letting us voice our opinion.
Linda Rogers | Lynchburg, Tennessee
Travel articles are fine, but I would prefer more maintenance and DIY articles. However, the maintenance and DIY articles should address more complex subjects. I would prefer more advanced and detailed technical articles involving troubleshooting, diagnosing and repairing a wide variety of electrical, plumbing, mechanical and appliance problems. Too many of the maintenance and DIY articles are simplistic and not of much use except for the newest of newbies.
Ken Dwiggins | Via email
Keep It Simple
I am probably not your average reader, but I would like to see more articles about the experience of owning and traveling in RVs. My favorite articles are those that show either new or updated RVs, and those that describe SIMPLE repairs and upgrades that non-technical people can make on their RVs. My least favorite articles are on travel experiences that focus on the destination and not on the RV experience. There are many excellent magazines that describe travel destinations. I think MotorHome should focus on the RV experience of travel, not the details of the destination.
That said, I really do enjoy every issue and read every page and even the ads (although I skim the travel articles).
Margaret McKechnie | Via email
Mom & Pop
I really enjoy your magazine, but more travel and less DIY would be great. And the travel articles should include more info about places to stay and mom & pop style places to eat. The coach reviews are great especially now while I’m thinking about getting a new rig. I also find the product reviews of all the newest gizmo very useful. Keep up the fine job you all do on MotorHome, I’ve just extended my subscription for another two years.
“Tumbleweed” Duncan | Via email
I think that your magazine needs to expand. Monthly sections on Service/Repair, reviews of new RVs that are saved on your website so that anyone could go back to look at if they are considering a used rig, people and places to see. Expand the Quick Tips, letters to the editor and your “Hot Line” which I love. 74 pages is nowhere near what we need.
Ray Parent | Darlington, South Carolina
I beg to disagree with Glenn Smith’s contention that just because I can afford a diesel pusher on a Spartan chassis, I should pay to have it serviced. He is correct in assuming major repairs (engine, transmission, etc.) would be performed by an expert, however I change my own oil/filters, converted the Allison transmission from the as delivered DEXRON fluid to TranSynd, and have to date, performed two coolant flushes, plus other assorted maintenance all as outlined in MotorHome Magazine articles. Please, do not stop the DIY articles as I do enjoy reading them, and gaining the knowledge to assist in maintaining my 14-year-old Newmar Dutch Star.
John Heimer | Emery, South Dakota
Tired of Travel Articles
Thank you for the great magazine. I have been a reader/subscriber for many years. To be honest, I get a little tired of all the travel articles. For a while I considered cancelling my subscription as I thought it was becoming a travel magazine. I would like to see more coach reviews, DIY and maintenance articles. Some travel is fine – and perhaps when we go full-time the travel articles will mean more to us. Thank you.
Dan and Wanda Fritzsche | Traverse City, Michigan
As avid MotorHome readers, like Glenn Smith, we differ greatly in what we enjoy in our new MotorHome magazine each month. I love your “How-to” articles. I’d be willing to bet there are just as many of us who like to learn about the generators, heating systems, etc. Even if we have work done it’s nice to be an informed customer. Keep up the great technical articles.
Dennis Jones | Vallejo, California
Machinery Will Fail
In response to Mr. Smith’s letter titled “Less How-To,” I’m glad for Mr. Smith that he can afford to have some one else perform all his RV maintenance. I’m 71 years old and by the time this is published I’ll be 72. I learned a long time ago that machinery is due to fail at some time in its life, and when it does you have two choices: you can fix it yourself, or you can pay someone else to fix it. I prefer to fix things myself for two reasons: it is usually cheaper, and I find I take more pride in my work than some repair technicians. I own a 40-foot 2001 Newmar Dutch Star that I bought brand new. It now has 115,000 miles on it, and I have done all the yearly maintenance on it myself. I also try to do all other repairs myself as well, but I do know what my limits are, and that is why I appreciate the How To articles. I sold my home in 2001 to pay for my motorhome and full timed in it for 12 years, and even now that we have a stick built home we still enjoy traveling. I think it is great that some folks are blessed enough to have the finances that they can make a big investment in an RV and pay someone else to take care of it. But for myself and many others out there we are not part of that group, and it is not fair to categorize all diesel pusher owners as privileged.
Tom Ranly | Benson, Arizona
Contrary to Glenn Smith’s letter in January’s issue of MotorHome, some of us prefer the “How-to” articles. I usually ignore “Where-to” articles and focus on the “do-it-yourself” articles – much more educational and helpful for those of us who prefer to keep our money in our wallet!
Len Parsons | Madras, Oregon
Risk vs. Reward
We are lifetime members of Good Sam and have been enjoying RVs for over 30 years. We really enjoy the travel articles and usually pass over the DIY articles. We add destinations from the travel articles to our travel agendas in some cases or derive our destinations from the travel articles. The DIY articles are usually more advanced or so specific that we prefer to pay for the service and/or installation. Normally, the ramifications of errors or improper installation is not worth the risk.
John and Phyllis Abraham | Via email
I couldn’t agree more with Glenn Smith in the January issue that more feature articles on places worth visiting are preferred over those with detailed instructions on major repairs!
Dempsey | Via email
Skip the Travel
Contrary to Glenn Smith’s letter criticizing MotorHome magazine in the January 2018 issue, I read everything except the places to visit articles. There are plenty of travel magazines out there. MotorHome is about motorhomes. And please refrain from speaking for others in such generalizations. We have our own opinions. We don’t need yours.
Scott Weselis | San Diego, California
Just the Way You Are
In regards to the “Less How-to” letter I think I would rather have the “How-to” articles as they are. I guess some people don’t want to, or can’t do, their own repairs or modifications, but I think most people like these articles. They have a lot of information that is hard to get or maybe impossible and they show the best way to do them. My vote is don’t change the magazine.
Dennis Hill | Watsonville, California
Glamour, Not Grease
I would like topics for motor home to be more on travel, reviews of motorhomes and more smaller or less-involved maintenance.
Tom McElhaney | Via email
Did I Mention Travel Articles?
We would like to see more travel articles and less DIY articles.
Rod Sautter | Via email
I would like to respond to the question of what topics I would like to see more of in MotorHome from the January issue. I feel MotorHome already has a good variety of articles to appeal to all readers. While, yes, many readers would rather pay to have their rigs worked on and can afford to pay someone to do the work. Many people, including myself, enjoy the hands on approach and appreciate the “How-to” articles. Even though I can afford to have the work done, I like knowing how things work and knowing this can come in handy when something breaks while on a trip. I also enjoy the “where to” articles!
Michael Elzy | Sullivan, Illinois
Explanation is Key
Having been an avid RV owner for over 30 years and recently trading from a travel trailers to a Class C motorhome, I appreciate “How-to” articles that reader Glenn Smith is complaining about.
While I will agree, that I usually take my RV in for service, at my age I have given up working on cars and other vehicles, getting under them is out of the question.
I do try and keep up with the advancing technology in automobiles and RVs, so that when something is in need of servicing or repair I can communicate intelligently with the Service Writer or technician who will be performing the task.
Having spent 38 years in the service field, explaining the problem is important.Â It can save you time and money. Telling the service person, “it’s making a funny noise,” is not too helpful if the noise is not happening at that moment. If you say the noise is coming from the alternator, then the technician knows to check the alternator, thus saving him diagnosing time and you money.
As there are more RVs going on the road everyday, Service Departments are always busy and there are a limited number of technicians to perform work. If I have the knowledge and can repair it myself, it keeps me from using the services of the technician, thus freeing him up to work on your vehicle and maybe keeping me from waiting on the side of the road for a tow truck.
Robert F. See | O’Brien, Florida